0k per year. Account - Mobile. Forum; Apps. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. Kit collection. Received confirmation emails etc confirming the booking as today. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. Simply press 1 when you get through to the automated menu, and you'll be put through to. built simulcast /OTT platform and worked on transcoding for Virgins TVAnywhere product using Harmonic transcoders & and adobe AMS /Wowza media servers/ Microsoft smooth streaming. Tanmoy. You can call us between 8am to 4:30pm Monday to Friday. Step 3 - Label the box – a letter came with the. Not happy with virgin media and thank god I'm not one of their customers. No notification sent, no kit arrived today. Make a payment using our dedicated automated payment service on 0800 064 3777 *. Main menu; Bundles. Returning equipment. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Turn on and start the hub. QuickStart, set up and connections. Options. Since being taken over by an american company, not longer any loyalty to employees, lots of people leaving due to job satisfaction decline, but company does not seem to care. The offer can be redeemed on your iPhone. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. Bound till main content Accessing Get . We are not open on Saturday or Sundays. Naturally nobody turned up to collect the box and I've waited in all day. We're here to help get to the bottom of any telephone faults if your landline's not working properly, and get things fixed and working as they should. uk) to request they correct the data wrongly indicating equipment. For the second time of asking who regulates Virgin Media. Sort by: relevance - date. Virgin Media is a. Raise a written complaint, asking for them to refund the forty quid, and pay you £26. Equipment Collections Representative in Customer Service & Call Centre with Virgin Media. Hub 5: up to £75 per unit. Browse Virgin Media Virgin Media Community. Public Sector Queries. Administer and maintain libraries or collections of information, for public or private access through reference or borrowing. Today I have received a letter from debt company bpo collections asking for £20. Connect Mo Jaffery Bradford. Please help. 0k per year. Virgin Mobile - Other legal stuff from 17 June 2022. If you think you’ve used the incorrect bank account details when paying via bank transfer. Chatter and natter. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Resolved “No phone for over a week” Resolved “Charged too much” Resolved “Incompetent and Apathetic!”. Forum Team. The only new days offered are unacceptable as I'm in work. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Hi @stevedh2. Mobile Your Account. co. Hello. Installing new equipment, such as a new router or set-top box. on 28-10-2022 09:20. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Our Products. When submitting your disconnection request, our team will explain the next steps and you’ll get a request for valid proof of your new UK address. Services and installation of equipment may vary subject to government advice on COVID19. Worked with Harmonic NMX for HD/SD encoding & Simulcast/transcoding. I've now been sent an SMS message from 07860 041003 saying: Hi, it's Virgin Media. However since then I have h. After that, it’s just £3 per month (or £30 a year). If you want to record TV, you would need TV 360 which would need a co-ax connection as well as the WiFi connection. The other side of your role includes re-contracting existing customers. I spoke with an agent on the 16tg Dec online and requested a new hub5 instead of my hub4 to match the 1Gig speed and Wi-Fi 6 , they package arrived on 21st and when opened it was hub 4 again 🤦🏻 ♂️ . Equipment collection . Gave VM 30 days notice to terminate on 7 March. [MOD EDIT: Subject title changed for clarity]Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. What until Watch ; Switching ; Virgin Media and O2 ; Help. Did you try the direct number for the pre-installs team 0800 052 1734? Dave. At this point I sent all my equipment back to virgin (2 tv set top box's. If you don't return it they have a right to charge you for it. Bradford. Your job is not secure and the KPI are changed every time no good bad place. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Expertise in implementing, developing and reviewing procedures. Bill for period 11 Mar - 10 Apr duly paid and I thought that would be end of matter. I raised a complaint with Virgin Media about the unwanted communication, but they closed the complaint as resolved and sent a generic response. Home. Virgin Media is a telecommunications company. Equipment must not be resold, transferred or otherwise distributed for commercial purposes. However, the contract emailed to me gives the new address for. Regional Customer Premise Equipment Collections Manager Job at Virgin Media – Sutton Function: Customer Contact Closing Date:27/01/2023 As a Regional Customer Premise Equipment Collections Manager, you’ll manage daily operations of collection team within designated areas, driving returns of CPE from disconnected customers. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Early Disconnection Fees- PAYM & SIM Only Contract. . Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. I've received three emails, two texts and packaging and packaging to return my router and WiFi extender - but I'm still a Virgin Media - 4968548Scroll down and click on create new label. My elderly mum (80+) had Virgin Media install fibre phone last September, the setup didn't work for her so she had to get them to re-do it (at her cost!), now she has received a letter (01/03/2023) stating that as part of ongoing improvements for over 35,000 customers, we need to replace your. 00 so why is it that a customer of virgin is offered so much higher. uk. Expertise in implementing, developing and reviewing procedures. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. Full time People enjoy this job; Good employer;. Breakroom Rating for Virgin Media Based on 126 ratings from their employees See all job reviews About Virgin Media. Plus get help on things like wayleave & access agreements. No setup fee is available on all bundles, broadband & phone, and broadband only packages. The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). Kate Boyman Project Manager Enville. This is Virgin. Learn about Virgin Media culture, salaries, benefits, work-life balance, management, job security, and more. Collection of equipment issues. Step 2: Label your package. Salary: £25,000. Security matters. Step 3 - Label the box – a letter came with the. 0k per year. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply). We returned our Virgin Media Equipment in July 2022, we received a confirmation message saying that an item had been missed. Connect25-4022. Solved: Hi how do I organise for my virgin media equipment to be moved from one room to another? Is this something virgin media do for - 5313993. We would like to show you a description here but the site won’t allow us. I carefully collected my virgin media equipment and sent the package. As subject. So far so simple. Apply for the Job in Equipment Collections Representative at Bradford, . Hub 5X: up to £85 per unit. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that was my. 5k per year. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. HistoryVirgin Media recollecting old equipment. 0. uk. Step 2. Posted 7:20:44 PM. Have already requested packaging to go to another address. Mon-Sat 9am-5pm. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. Virgin harassing me with multiple debt collection agencies. Make a payment using our dedicated automated payment service on 0800 064 3777 *. Terms and Conditions – PAYG Mobile. The UK’s most popular channels, Catch Up services and built-in apps, in one place. Compare TV, broadband and phone; Oomph bundles Your responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. Full disconnection - Removing all of your services and closing your account. Hi, I returned my equipment to Virgin earlier this month with all the 3 pieces of equipment enclosed in the packaging I received. Apply to Virgin Media jobs now hiring in Foxhills on Indeed. Gateshead Council. No phone line. Joining in. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Proper breaks; 7. 6 million cable customers in the UK is an unpaid carer – and 58% of them reported feeling lonely or isolated. Apple Fitness+ is free for 3 months, then £9. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. Collections Advisor (Current Employee) - Birmingham - 1 November 2016. Quickstart is the quickest and easiest way to setup our services. co. Perfect for streaming. , staff badge ID no. We'll telling you select long it takes, what you'll need, and thing to expect. Another Returning equipment Issue. HomeHD box may differ from that shown. Follow these steps to install your virgin Media Broadband, TV and Phone service. If we get this back within 30 days and it’s validated, we. They provide telephone, television and internet services. New equipment; Options. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. com, the worlds largest job site. Phone. Virgin Media’s research also found that more than 20% of its 5. no. on 30-10-2022 08:03. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully. Usually all ends well once you've handed the package over and got your receipt, but very occasionally VM insist they didn't receive the kit back (this is Yodel and Virgin Media, after all). This role will form an integral part of a multi-skilled team of Collections Agents covering TV, Broadband Phone and Mobile. Drop us an email at the relevant address above with your business name and company. It has to be. All Virgin Media equipment, except the Stream product, require co-ax connection. Virgin Fibre Areas only. They will either text or email you (from [email protected] on the Whats App Virgin chat right now. Please follow the simple instructions we've provided in the pack that we delivered with the new. This message will be available via the red bar at the top of the page. com ) to arrange an appointment for collection team to come round and pick it up. You’ll be provided a set number of homes to. Back in June 2014, I moved home to a location where VM was unable to provide service. Raise a written complaint, asking for them to refund the forty quid, and pay you £26. There is a link on the email which opens Media have a long and proud history of serving the community with products and services which enable people to stay connected. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Don’t. Monday to Saturday: 9am – 9pm (Local time) Sunday: 10am – 7pm (Local time)Sorry to hear that the arranged collection was not complete and that you were charged for not returning the equipment on time. Thanks for your post. Should the issue remain unresolved then consider emailing Virgin Media's Data Protection Officer ([email protected] November 2020. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. on 12-11-2022 09:30. Stream from Virgin Media. Additional. In-Home Telecoms & Energy. By Email: To download the relevant forms, please see visit our Help pages. Accordingly, the Virgin Media field technician interview questions will give you an understanding of what to expect during the interview process. Or dial 611 from your Virgin Plus phone. Chop and change TV, broadband and phone services to create the perfect deal for you. You can contact our collector directly on 01. Hi SueBW4 👋🏼. They definitely haven't called. TV on the go. The firm also unveiled a large tablet and an online store from which its UK. happyhippo207 • 3 yr. Your equipment will be delivered by the courier company, DPD. “In 2020, we refurbished and reused 1. Rosie Taggar Employee Engagement and Communications. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Gateshead. Working hard to help connect the nation, shop our offers and order online. Wrong equipment sent for hub 5. You'll be the person who collects our equipment from active or disconnected customers premises. ’s lowest prices for fibre optic broadband, TV and phone packages. VM don't need the ethernet or coaxial cables returning. No one turned up, and I tried for 2 hours to get through to virgin yesterday by phone. Start of main content: What. Search job titles. QuickStart, set up and connections. Virgin Media O2 is at the start of a new era. Hello VM, I am not in the UK and so are no longer able to return the Virgin Media kit due to failure by your team to collect it despite me constantly updating and waiting. 0 Kudos. Virgin Media; My Virgin Media; Shop;. Broadband. Chris. Thanks for posting on the Community Forums. The Virgin Media kit is part of the service we provide, that we may ask you to return our equipment (including detach controls and power cables). Automatic compensation scheme. My Virgin Media App. @virginmedia I have been told I will be charged if I don’t return the equipment, scheduled a collection and they never showed. All equipment provided to you to avail of our services belongs to Virgin Media. We do initially offer an appointment when we get in touch via text. Tell your new landlord If you’re moving to a rented home you’ll need to tell us so we can check your new landlord is happy to have Virgin Media services at the property. Joined virgin almost two weeks ago due to talk talk services being terrible, anyway I still haven’t received my equipment from virgin, I don’t even have a message from yodel so no way of tracking it. £25. Joining in. This is what’s known as being a member of the Distributor Take-back Scheme (Virgin Media Ltd 9585). They provide telephone, television. This promotion means you won’t pay the usual setup fee of £35. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. I also got an email saying that they have the returned goods but are now including a Virgin WiFi Booster and a Virgin Ethernet Booster. Emergency Back-up Line: up to £50 per unitTo make a virgin media complaint via phone call, please do the following. ie. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? ---. 4. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Contacting customers whose invoices are overdue for paymentManage your account with My Virgin Media. The second method is to send an email to Virgin Media requesting a return kit. 28 December 2011 at 1:11PM. If there are you can book an engineer online too. Returns team were useless for us. I also got an email saying that they have the returned goods but are now including a Virgin WiFi Booster and a Virgin Ethernet Booster. Packages ; Large ; TV ; Landline ; Mobile ; For business ; Diverse Stuff. when you join us. Imagine my surprise then when I today received an email from another debt collection agency, Oriel Collections, for the very same amount. The Virgin Media Collections ‘Starter’ package is an 18 month contract, if you choose to terminate your package before the minimum term then you may be charged. | Read 3,621-3,640 Reviews out of 74,487The Virgin Media network does not cover all of the UK – please use our post code checker by clicking here to check availability. , and Saturday and Sunday, 8. Anyone can find this group. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. If you can get Quickstart, you can choose one of two delivery options. Today, I received an email from Virgin Media stating, ”We've tried to get hold of you about returning our kit, but it looks like we still haven't got it back yet. Virgin Media Collections Agent Reviews. So you won’t need to hop around. This promotion means you won’t pay the usual setup fee of £35. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Account - Cable. You’ll be provided a set number of homes to visit per day through a handheld mobile device. Volt. We appreciate you taking the time and will be sure to pass along your feedback to the team. I am 86 years old housebound as a full time carer for my 83 year old disabled wife. Sign in or register . Unfortunately I do not. Reply. Simply send us your consented customer leads, when we complete a sale, we pay you!9yrs later I'm still chased by debt collectors for early termination bill when VM couldn't supply. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. Find out all you need to know about contract lengths, equipment, cancellation and more. Alternatively, contact CollectPlus for help sending your package. Only members can see who's in the group and what they post. on 12-12-2022 20:27 Hello all, I have booked a collection with the collections team to come around and pick up my equipment. The equipment was a Virgin Media Hub 3 and the technician was here on the 3rd February to install a new one and take the old one away. We do have a dedicated team of doorstep collectors across the country who can call to collect our equipment. To get the full benefit of both, I would like to relocate them to another room. Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. . Admittedly VM might insist they haven't got it and charge you £40 or so, but in that case you complain, if they don't immediately back down you escalate to the Ombudsman and ask for repayment of the equipment charge. com, the worlds largest job site. Spotted some of our street equipment that's in need of some TLC? We know things can happen, and we're here to help put things right. £21,968 - £22,369 a year. The Virgin Media kit is part of the service we provide, that we may ask you to return our equipment (including detach controls and power cables). (18 month contract applies) 108. Also keep the receipt that you are given for tracking purposes. Posted 7:21:49 PM. Virgin Media is a telecommunications company. I've emailed, applied online and requested via chat but not wanting a charge for something I'm trying to return without much successSearch Virgin jobs with virgin media. I have requested a collection of my equipment three times and to date you have failed to turn up twice. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. The Virgin Media team is available Monday through Friday, 8 a. 150 free from your Virgin Media phone or 0345 454 1111 from any other phone line. I was assured that I would not be billed the £40 (I'm owed £72 as a. com, the worlds largest job site. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. KMM116247153I15977L0KM - I think that was my account. Virgin media you are beyond useless. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. Terms and Conditions – PAYG Mobile. Unlocks superfast broadband in 500,000 buildings. Skip to main content Accessibility Helped . Chances are they'll flunk handling the complaint, but then. What equipment was it that you were charged for? According to < this page > no equipment is charged at £65 - the charges for non returned equipment are:-V6: up to £100 per unit. We would like to show you a description here but the site won’t allow us. Virgin Media have a long and proud history of serving the community with products and services which enable people to stay connected. Restart your services. I called there 2 times, lost 2 hours, the problem was supposed to be solved and it still isn't. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Solved: Hello all, I have booked a collection with the collections team to come around and pick up my equipment. If we do, we’ll either text or email you (from [email protected] ) to arrange an appointment for are collection team to arrival lap and pick to up. Team Spirit for €15 a month while Virgin Media Broadband and/or TV, and at least 1 Free Spirit. Hi, I was informed that my VM kit will be collected today. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Make a payment. This is absolutely diabolical service. Scroll down and click on create new label. 21000 Function: Customer Contact Closing Date: 25/08/2022 You ll be the person who collects our equipment from active or disconnected customers p. Research salary, company info, career paths, and top skills for Equipment Collections RepresentativeMake a payment in My Virgin Media. Employer Est. If your remote control has stopped working, first try changing the batteries. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Reviews from Virgin Media employees about working as a Collection Agent at Virgin Media. After Virgin had employed BPO to go after me for a debt that I am currently in dispute with them about, I put my case to BPO and they politely informed me that I wouldn’t be hearing from them again. I left Virgin months ago and have arranged for my equipment to be collected. Pack up your equipment in the Virgin Media recycle kit provided. Peel off this label sticker and place. It is strange how the shops near by to you aren't accepting our equipment; it isn't something we're aware of. They'll text and email you with a delivery date and provide you with a tracking reference number. Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone. in Managing Your Account - Cable 31-10-2022; How to get through to someone who has answers at Virgin - delayed instals and losing money in Managing Your Account - Cable 28-10-2022; Lack of consistency and coordination/update in Managing Your Account - Cable 22-10-2022Collections Team Manager at Virgin Media West Midlands, England, United Kingdom. 3 weeks ago. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. £27. We know things can happen, and we're here to help put things right. For more info on what equipment needs returning to us see here. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. Working hard to help connect the nation, shop our offers and order online. With this in mind, I have gone ahead and sent you a private message to confirm a few details. Step 1. Main. Options. Returns team were useless for us. If you have lost or damaged your VM Hub, Horizon TV, Digital+ or Digital+ HD box you can speak to a member of our customer care team and arrange for a replacement. Many of the electrical and electronic items that we throw away can be recycled and reused – saving both natural resources and removing the environmental and health risks associated with sending this to landfill. Find Reviews. Plug into the Virgin Media wall socket. com, the worlds largest job site. Actavo is Virgin Media Ireland’s exclusive partner for the installation and support of its high-speed Triple Play offering – broadband, cable TV and telephony since 2013, having partnered with Virgin Media since 2006. Home. ) Some past topics have described long delays. on 07-02-2023 11:22. Equipment Return. Relocating Virgin Media equipment, such as TV cables. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. If it’s not a technical issue you need help with then we’re here to support you on. Nottingham, England. Struggling to pay. on 19-01-2022 12:56.